Returns & Exchanges
We want you to love what you ordered from grua! If something isn't quite right, here's
everything you need to know about returns and exchanges.
When can you return or exchange?
You have 3 days from the date of delivery to reach out. We can help with:
 Manufacturing defects
 Sizing issues
Unfortunately, we're unable to accept returns or exchanges for other reasons.
How should the item look?
To keep things smooth, please make sure your item is:
 Unused and in the same condition as you received it
 Still has all original tags attached
 Packed in the original delivery packaging
 Sent with the original invoice tucked inside the parcel
Items that don't meet these conditions, sadly, can't be accepted.
How do you send it back?
We don't offer reverse pickup, so you'll need to ship the item to our return address
yourself. We suggest using a reliable courier with tracking so you can follow your
parcel's journey.
Quick return checklist
1. Pack the item securely in its original packaging.
2. Place the original invoice inside.
3. Write our Return Address and your Reverse Pickup AWB Number clearly on
top of the parcel.
4. Mention the Tracking/AWB Number on the package.
Following these steps helps us process your return faster. Skipping them may cause
delays or, in some cases, mean we can't accept the return.
Good to know
 grua isn't responsible for return parcels that are lost or damaged in transit, so
please pack with care.

 If you're eligible for a refund, we'll process it once your item has passed our
quality check.
Have questions? We're always happy to help.
Reach out to us at