Shipping Policy
At grua, we want your favorite pieces to reach you safely and on time. Every order is
lovingly packed and shipped from our studio, with care at every step.
Order Processing
As soon as you place your order, we get to work. Each piece goes through a
thorough quality check before it leaves our studio.
Delivery Timeline
Most orders are shipped and delivered within 5-9 working days. We always aim to
stick to this timeline, though occasional delays can happen due to circumstances
beyond our control. Thank you for your patience!
Where We Deliver
We deliver across India through trusted courier partners. If your pin code isn't
serviceable, don't worry. Our team will reach out to arrange an alternative for you.
Tracking Your Order
Once your order ships, we'll email you a tracking link so you can follow its journey
right to your doorstep.
Shipping Charges
Shopping ₹999 or more gets you free shipping anywhere in India! For orders under
₹999, a small courier charge applies and is added at checkout.
Payment
We currently accept prepaid orders only on our website. Cash on Delivery (COD) is
not available at the moment.
Your Shipping Address
Please double-check your address before placing your order. Once an order is
confirmed, the address can't be changed.

Returns & Reverse Pickup
We do not offer reverse pickup services for any orders shipped.
International Orders
Yes, we ship internationally! Please note that any applicable customs duties or taxes
are the customer's responsibility.
Need Help?
We're always happy to assist. Reach out to us at and we'll get back to you as soon
as we can.