Hi, and welcome to grua! These terms explain the rules for using our website (the
"Site") and buying from us. By browsing or shopping here, you're agreeing to them,
so please give them a quick read. If anything is unclear, just ask us.
Get in touch
We're happy to help with any questions.
grua
Chennai, India
Phone: +91 99400 25606
Email:
1. Who can use grua
To place orders or create an account, you need to be 18 or older. If you're younger,
you're welcome to browse with a parent or guardian, but they'll need to place any
orders. Using the Site means you're okay with these terms and any updates we
make to them.
2. Orders, prices & payment
 Prices are in Indian Rupees (INR) and include taxes unless we say otherwise.
 When you place an order, you're making an offer to buy. Your order is
confirmed once you receive a confirmation from us.
 Sometimes we may need to cancel an order, for example if an item is out of
stock, a price was listed incorrectly, or we spot signs of fraud. If that happens,
you'll get a full refund.
 Payments go through trusted third-party payment providers. We never store
your full card details.
3. Shipping, returns & refunds
We want you to love what you order. Details on delivery times, shipping costs,
returns, exchanges, and refunds are in our [Shipping Policy] and [Returns & Refund
Policy]. Please take a look, as they're part of these terms.
4. Your privacy
We take your personal information seriously. Our [Privacy Policy] explains what we
collect, why, and how we keep it safe, in line with Indian law, including the Digital
Personal Data Protection Act, 2023.
5. Playing fair
To keep grua safe and pleasant for everyone, please don't:
 Post anything unlawful, offensive, defamatory, or harmful.

 Break any laws or infringe others' rights, such as copyright or privacy.
 Try to hack, gain unauthorized access to, or disrupt the Site.
 Use the Site for fraud, or use bots or scrapers to copy our content.
6. Your account
Some features need an account. If you create one:
 Please give us accurate, up-to-date details.
 Keep your password safe. You're responsible for activity on your account.
 Tell us right away if you think someone else is using it.
 We may suspend or close accounts that break these terms.
7. Our content
Everything on the Site, including text, designs, logos, photos, and videos, belongs to
Grua or the people who license it to us. Please don't copy, share, or reuse it without
our written permission.
8. Links to other sites
We sometimes link to other websites for your convenience. We don't control them,
so we can't be responsible for what's on them or how they operate.
9. What we can and can't promise
We work hard to keep the Site running smoothly, but we can't guarantee it will
always be error-free, uninterrupted, or completely secure. The Site is provided "as is"
and "as available." None of this limits the rights you have under consumer protection
law.
10. Our responsibility to you
To the extent the law allows, we're not liable for indirect or consequential losses (like
lost data or profits) from using, or being unable to use, the Site. We will always stand
behind what the law requires of us, including your rights if you receive defective
goods or poor service under the Consumer Protection Act, 2019.
11. If something goes wrong because of misuse
If you break these terms or misuse the Site and that causes grua a loss or a claim,
you agree to cover that cost.
12. Things outside our control
Sometimes events beyond our reasonable control, like natural disasters, strikes,
government action, power or internet outages, or courier disruptions, may cause
delays. We'll do our best to keep you informed, but we can't be held liable for these.

13. Something not right? Tell us
If you have a complaint, our Grievance Officer is here to help:
grua
Email:
Phone
We'll acknowledge your complaint within 48 hours and aim to resolve it within one
month.
14. Governing law
These terms are governed by Indian law. If a dispute can't be resolved between us,
the courts in Chennai, TamilNadu will handle it.
15. If one part doesn't apply
If any part of these terms turns out to be unenforceable, the rest still applies.
16. Updates to these terms
We may update these terms from time to time. The latest version will always be on
this page with a new "Last updated" date, and we'll let you know about major
changes where we can. If you keep using the Site after an update, that means you're
okay with the changes.
Thanks for shopping with grua!